You have the right to withdraw from your purchase – return goods with a full refund – or exchange size of products during a period of 30 days after you have received the products*. In order to return defect products, please contact us at firstname.lastname@example.org
* All products must be returned unused (in good condition), with labels intact and together with their original packaging, to our warehouse in Sydney, Australia. Please note you may be liable to pay shipping costs for returning the product.
Download, print off and complete the return order form here.
Drop the package at the closest Australia Post Office or outlet.
If you have any issues, please email email@example.com with all information including:
- Order / Invoice Number
- Customer Name
- Details for refund or exchange of product
If you choose a refund, all promotional discounts and free shipping are voided. Any discounts and shipping will be deducted from the refund total. Exchanges are free of charge.