You have the right to withdraw from your purchase – return goods with a full refund – or exchange size of products during a period of 30 days after you have received the products*. In order to return defect products, please contact us at firstname.lastname@example.org
* All products must be returned unused (in good condition), with labels intact and together with their original packaging, to our warehouse in Sydney, Australia. Please note you may be liable to pay shipping costs for returning the product.
Please email email@example.com with all information including:
- Order / Invoice Number
- Customer Name
- Details for refund or exchange of product
We will contact you with return details and a return authority number to mark your package.
- Leave the package at the closest Australia Post Office or outlet.
If you choose a refund, we will deduct the freight cost on repayment. Exchanges are free of charge.